**General Conditions for videokabelsnoord.nl**
Last Updated: 8/2/24
1. Scope of Application:
These general conditions apply to all orders placed with videokabelsnoord.nl, a webshop specializing in professional video cables for the professional market.
2. Custom Products – No Returns:
All products offered by videokabelsnoord.nl are considered custom-made for the customer’s specific requirements. Due to the customized nature of the products, returns are not accepted. Please ensure accuracy when placing your order.
3. Lead Time Inquiries:
For customers requiring video cables by a specific time or date, it is highly recommended to contact us via email at info@videokabelsnoord.nl to inquire about lead times before placing an order.
4. Shipping Method:
All orders will be shipped using DHL or DPD, trusted logistics partners. Shipping costs will be calculated and displayed during the checkout process.
5. Standard Shipping Time:
The standard shipping time for orders is approximately two (2) weeks from the date of order confirmation. Please note that this is an estimate, and actual delivery times may vary based on factors beyond our control.
6. Order Confirmation:
Once an order is placed, customers will receive an order confirmation via email. This confirmation will include details of the order.
7. Cancellation Policy:
Cancellation of an order is only possible within 24 hours after receiving the order confirmation. After this period, the order is considered final, and cancellations will not be accepted.
8. Payment Terms:
All prices are listed in euros (€) and are excluding applicable taxes. Payment can be made securely through the online payment methods provided during the checkout process.
9. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service at service@videokabelsnoord.nl within 5 days of receiving the order. We will work to resolve the issue promptly.
10. Privacy Policy:
Customer information provided during the ordering process will be handled in accordance with our Privacy Policy, available on the videokabelsnoord.nl website.
By placing an order with videokabelsnoord.nl, you agree to these General Conditions. videokabelsnoord.nl reserves the right to modify these conditions at any time, with any changes posted on the website. Customers are encouraged to review these conditions regularly.